FAQ - Common questions

Exactly as you always have. Our contact details, phone number and email address remain the same. You can find everything you need on our contact page.

No. Our full product range, specifications and pricing are unchanged. You will find the same taps, the same filters and the same accessories you have always bought from us.

Yes. All filters, spare parts and accessories remain exactly the same. The rebrand has no effect on compatibility. If you are unsure about anything, our team is happy to help.

Yes, absolutely. Your warranty remains valid and is fully honoured by Quel Tap. Nothing about the rebrand affects your coverage. Same company, same team, same commitment. If you have any questions about your warranty or need support, contact us in the same way you always have.

Aquataps described what we made. Quel Tap describes why we make it. After 18 years, we wanted a name that better reflected our purpose: water that works quietly, without fuss, exactly when you need it.

Yes. Quel Tap is the new name for Aqua Taps. Same company, same team, same products, same warranty and the same customer care you’d expect from us. We rebranded in 2026 to better reflect what we’ve always stood for. Everything else stays exactly as it was.

We use Stripe for all online payments. The card details enter Stripe’s payment gateway, which encrypts the data. Stripe sends that data to the acquirer, which is a bank that will process the transaction on the merchant’s behalf.

Use a soft cloth with warm water and a light detergent.

DO NOT USE ABRASIVE OR HARSH CHEMICAL PRODUCTS AS THESE COULD DAMAGE YOUR TAPS FINISH

Your tap will use about 0.75 Kilowatts in 24 hours.

The range settings can be adjusted which allows the temperature to reduce by either 3, 5, 7 or 9 degrees before it heats up. To do this you need to press the set button to the right of the blue on/off button, located on the front of your boiler, press this until you hear the beep, then immediately remove your finger. If this is not done immediately it will revert to changing your temperature setting rather than the range setting.  Keep trying until you get the correct display,  this will then allow you to change the setting. Once set this will be the minimum setting your temperature will reduce by before heating up again.

There is no ‘count’ on your boiler to indicate what your usage is however this equates to 11 litres per day so if your usage is more than this, then please let us know so we can arrange filters earlier than every 6 months.

If you are away for more than 2 days, then we would suggest you switch your boiler off completely.

Filter types:

• White filter is for Sediment
• Grey with white mesh filter is for Carbon
• Sediment filters, filter out small bits of dirt and sediment while Carbon filters remove impurities

Which is first, carbon filter or sediment filter?

You want the water to go through a Sediment filter first, so it does not clog up the Carbon filter. The Sediment filter will prolong and protect the Carbon filter.

Our filters remove:

Chlorine: 99.5%

Trichloromethane: 95.78%

Lead: 98.4-99.2%

Arsenic: 97.8%-86.7%

Iron: 99.5%

Manganese: 98.7%

It is very easy to change the filter.

1. Firstly, both water supplies need to be turned off.
2. Then place a bowel or towel under the filter housing as some water will leak.
3. Twist the filter to take it out of the housing.
4. Unscrew the top of the filter housing.
5. Remove the old filter and replace with a new one.You want the water to go through a Sediment filter first (White Filter) then the Carbon Filter – Grey with White Mesh. The Sediment filter will prolong and protect the Carbon filter.
6. Screw the top back on and then place it back into the main housing unit. The whole process should only take a few minutes.
7. IMPORTANT! When you change your filters, you will need to flush them through with a couple of litres of cold water to ensure that no sediment has been left in the boiler, allowing your filters to work at optimum capacity.

The carbon filter should be changed every 6 months and the anti-scale filter every 6 months or 2000 litres of water.

Please note, due to the way this style of tap is plumbed in, there is a chance residual boiling water can stay inside the spray nozzle pipe, directly after instant use. Meaning, that when using the mixer handle immediately after using the boiling water there is a small amount of residue boiling water (only approx 50ml) that comes from the nozzle first.

No, apart from the spout where the water comes out, the Queltap will be safe to touch when using the boiling water.

Our boilers all run off a standard UK 3 pin 13 amp plug. The power cable for the boiler is 1.5 metres long so you will require a plug socket within about 1 metre of the boiler.

If your water pressure is above 5 bar then you will require a pressure reducing valve.

The minimum water pressure required for the Quel tap is 1.5 Bar. Most residential homes will have 1.5 bars of pressure already. If you are in doubt, you can ask a plumber to measure this before.

Our boilers all run off a standard UK 3 pin 13 amp plug. The power cable for the boiler is 1.5 metres long so you will require a plug socket within about 1 metre of the boiler.

• If you have a combi boiler, we suggest you contact your heating engineer to see if he can increase the flow.
• If you have a tank fed system, you can purchase a water pump which can be fitted to the hot water tank.

Even if you have good water pressure, it is advisable to do an actual test, so you have an accurate bar reading. Water Pressure gauges can be purchased online. Below is an example of the Pressure gauge we would suggest.

This needs to be done at source, meaning you need to screw this into the hot water pipe in your kitchen, most likely to be located under your sink, which connects to our tap pipes. The below diagram shows an example of the set up and step by step procedure for testing the pressure.

1. Turn off the hot water pipe by twisting the handle attached to hose 2.
2. Disconnect hose 2 from the hot water pipe.
3. Screw the pressure gauge onto the hot water pipe.
4. Turn the hot tap back on and the pressure should increase.

Yes, the Quel tap can be installed on any work surface. However, please consider that the Triangular cushion and washers that are used under the work surface to tighten the tap down require a solid base to be tightened to. If the underneath of your work surface is soft, this may need to be cut away to create a solid base to clamp the Quel tap down to.

All the parts required for the installation are included in your package. You will also require a Philips & flat head screwdriver and X2 adjustable spanners.

Yes, the Quel tap is very simple to install. Our taps come with instructions and diagrams to show you the installation process.

No, over 50% of people are affected by hard water. The Quel tap comes with two filters that will reduce scale, however if you live in a very hard water area we would suggest descaling the boiling water tank, for information on how to do this please contact our customer service team. These filters should be changed every 6 months or 2000 litres of water.

Each tap model has different dimensions. Please check the product description for each product.

Yes, You will also need to fix the filter housing to the side or back of the cupboard. The height of the filter housing is 30cm and the width including space for the connected pipes is 30 cm.

The standard cupboard size is 600mm, which is sufficient.

Our boilers are 19cm wide, 19cm deep and 26.5cm tall.